In today’s fast-paced and ever-changing retail landscape, an order management system (OMS) is a crucial piece of technology for any retailer.
As a retailer, you need to be able to efficiently and accurately manage orders from a variety of sources – your website, brick-and-mortar store, mobile app, marketplace, call center, etc. – in one central system.
You also want to have better control over your inventory and order fulfillment. An OMS will help you do just that!
What Is an Order Management System?
An order management system is a software application that helps retailers manage their orders and inventory as well as fulfill orders from all sales channels in one central system.
OMS management is made easy with Deck Commerce platform as it consolidates all of your sales data and provides you with real-time insights into your inventory levels, order status, and more.
Deck Commerce’s OMS will automate and streamline your order management processes, making it easier and more efficient to manage orders from start to finish. It will also give you visibility into your inventory levels across all channels and help you make more informed decisions about stock levels and order fulfillment.
Why Do Retailers Need an Order Management System?
There are many benefits of using an order management system, including:
1. Increased Efficiency
An OMS will help you automate and streamline your order management processes, making it easier and faster to manage orders from start to finish. As if that’s not enough, it will also give you a better view of your inventory levels across different channels. That way, you can make decisions that will help reduce stock-outs and improve fulfillment times.
2. Improved stock Accuracy
With an OMS, you’ll have all of your orders and inventory information in one central system. This will help you keep better track of your stock levels and avoid oversold or understocked items.
3. Better order accuracy
Human error. The bane of every retailer’s existence. With an OMS, you can eliminate error-prone manual processes and improve accuracy by automating your order management.
And with better accuracy when handling orders, it becomes easier to pack and ship orders quickly and efficiently. This leads us to our next point…
4. Faster order processing and fulfillment
By automating your order management process with an OMS, you can fulfill orders faster and more efficiently. And when you’re able to fulfill orders quickly and accurately, your customers will be happy.
5. Increased customer retention
An OMS will help you provide a better overall experience for your customers. By automating your order management processes, you can fulfill orders faster and more accurately.
You can also keep better track of your inventory levels, so you can avoid stock-outs and backorders. What’s more, an OMS uses an omnichannel strategy, which means that the user experience will be consistent across all channels – your website, brick-and-mortar store, mobile app, etc.
When customers have a positive experience with your brand, they’re more likely to come back – that’s increased customer retention for you!
6. Reduced operational costs
An OMS can help you save money on your operational costs. By automating your order management processes, you can reduce the need for manual labor. This can lead to reduced labor costs and increased efficiency.
What’s more, with the ability to shop online and pick up the purchase in-store (or vice versa), you can save on shipping costs by fulfilling the order from the nearest location.
7. Increased profits
By using an OMS, you can increase your profits in several ways. First, by automating your order management processes, you can reduce labor costs and increase efficiency.
Second, with the ability to better manage your inventory levels, you can avoid stock-outs and backorders.
Third, by providing a positive customer experience, you can increase customer retention and loyalty. All of these factors can lead to increased profits for your business.
The benefits of using an order management system are clear. An OMS can help you increase efficiency, improve accuracy, reduce operational costs, and increase profits. If you’re not using an OMS, now is the time to consider implementing one.
Get in touch with Deck Commerce’s team of experts to learn more, request a demo, or get guidance on getting started. Your business will thank you for it.